Helping to ease the
administrative burden
of bulk complaint handling
EXPERTS IN MANAGING THE COMPENSATION CLAIM PROCESS
Managed Finance Solutions Ltd brings a fresh and innovative approach to supporting professional executors and insolvency practitioners in discharging their fiduciary duties.
The challenging responsibility to claim compensation on behalf of your clients (such as PPI redress, rights of action, discretionary commission payments on car finance, and undisclosed commission on PPI) can give firms complex administrative issues and a significantly increased workload. Failure to make claims can lead to beneficiary or creditor action, regulatory censure, and reputational damage.
Managed Finance Solutions Ltd understands the challenges and risks the constantly-changing regulatory landscape can pose and has the expertise and experience to alleviate the pressure this can have on your firm.
We can offer a tailored approach to managing complaints, either deploying an end-to-end solution or by negotiating bulk settlements
on your behalf.
Our experienced team can supplement in-house functions
to ease ‘pinch points’
or implement
automated solutions.
We can advise on the Financial Service Authority and Financial Ombudsman Service’s approach and expectations, giving firms greater time to prepare.
Our approach can
reduce the risk of beneficiary
or creditor challenges
to the amounts
disbursed.
WE HELP SOLVE THE CHALLENGES YOU FACE
We’ve built up a wealth of knowledge, insight and experience on how to make the complaint process as simple and straightforward as possible – from client identification all the way through to fund disbursement.
We pride ourselves on understanding the specific business challenges you face,
and providing solutions that will integrate seamlessly with your existing eco-systems. We maintain professional relationships with all stakeholders to ensure smooth resolutions to complaints.
Most importantly, we keep you appraised and informed at every step,
giving you full confidence that your business is in safe hands.
Population Identification
We can interpret the regulations to create the criteria that determines if customers are in-scope of any remedial activity.
Data Sourcing
Very often data will be held on legacy machines leading to challenges in creating an in-scope population. We are experienced in collating data from a wide variety of systems, even including paper files!
Data Cleansing
Data entry can be inconsistent, and typographical errors can lead to accounts being incorrectly excluded from a population. Using tried and tested methods, we can cleanse data to create an accurate population.
Complaint Submission
We can agree with complaint recipients the most convenient and expedient manner by which to submit complaints. This can be either case-by-case, staggered scheduling, or bulk submissions. Our stringent data security process provides confidence over the security of client data.
Case Management
One of the biggest challenges when dealing with a large volume of complaint submissions is keeping track of their status. Our proprietorial case management system means we can provide instant updates on overall progress or on a case by base basis.
Disbursement
Firms need to ensure that recipient accounts receive the correct amount less any taxes or administrative fees which may be due. Depending on scale, we can either automate this process or provide resource to supplement existing terms.
Negotiation Vs Case-By-Case
One of the most important decisions a firm needs to make when dealing with a large volume of complaints is whether a case-by-case basis or bulk settlement approach is preferable. There are advantages (and disadvantages!) to both approaches.
Managed Finance Solutions Ltd can leverage its experience in both to ensure the most advantageous outcome for your clients. We believe we are the ONLY firm with experience in bulk complaint negotiations and, using our tested criteria, you can rely on us to deliver a favourable outcome.
Advice
Leveraging experience built up over 30 years in the financial services industry, Managed Finance Solutions Ltd can offer guidance and assistance to senior stakeholders on every aspect of the decision-making process.
EXPERTS IN MANAGING THE COMPENSATION CLAIM PROCESS
Drawing upon 30+ years of invaluable ‘Big 4’ consultancy experience, Managed Finance Solutions Ltd was borne out of an ambition to give our clients the service, efficiency, energy, dedication and transparency they deserve.
Having worked with businesses in all sectors, you can rely on us to handle your bulk complaint submissions – whether you require large volume resources to fill ‘pinch points’ or need a bespoke end-to-end solution.
Whatever your needs, we’re here to support your endeavours –
with enthusiasm, dedication, and innovative approaches.
A TEAM YOU AN RELY ON
Stephen Nicholas
Chief Executive Officer
24yrs building, running and transforming large scale operations across a number of sectors. 12 Years as a contingent worker as well as sourcing and using contingent workers in a number of ways from niche needs to large volumes, up to 2k at a time.
Mike Bell
Chief Growth Officer
30 years of experience (16 as a partner) in a big four consultancy solving some of the biggest challenges faced by FTSE250 companies, including the creation of the capability to source and utilise of large volumes of contingent workers.
Sarah Name
Job title
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IT Specialist
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Contact us today to find out how we can help your business