Helping providers manage bulk complaints from professional executors and insolvency partners
EXPERTS IN IMPROVING THE EFFICIENCY OF HANDLING BULK COMPLAINTS FOR PROVIDERS
With over 50 years’ combined experience in the financial services industry, MFS Ltd understand the logistical challenges any increase in volume can have on a complaint handling operation.
Although we act on behalf of our clients we will endeavour to work with you to agree the best approach to bulk complaint submissions.
Most importantly, we can work with you to agree the best approach to resolving bulk complaint submissions. This could be in the form of either a case-by-case by approach where each complaint is expected to be assessed and redressed in accordance with FCA guidance or agreeing an over-arching bulk settlement. This can include agreeing:
The format by which complaints are submitted, i.e. spreadsheet, hard copy, etc. and therefore expediting the process.
The scheduling of bulk complaint submissions and avoiding the complexity and resource required for individual submissions.
Clear timescales with regards to responses to facilitate better planning and communication amongst all parties.
CONTACT US TODAY
Use the form below to set-up an informal introductory conversation where we can explain how we can help support your business.